Our Care Staff
All care workers employed by our company undergo a structured induction programme. New staff complete a 2-week induction training, including company policies & procedures, core values, care standards training, and shadowing experienced staff. We provide comprehensive training in emergency first aid, infection control, food hygiene, and health & safety, so you can rest assured that your loved one is in good hands.
To ensure every care worker is competent and confident in delivering high-quality care, they are trained in a range of mandatory subjects aligning them with our aims and objectives. We take pride in our rigorous recruitment process, which ensures that only the most skilled and compassionate individuals join our team. Our staff have a passion for providing care and are committed to making a positive impact on the lives of those being cared for.
Additionally, staff receive specialist training relevant to the specific needs of the service users they support, further enhancing their skills and knowledge.
Direct Employees
At Vernies Home Care, the majority of our carers are direct employees we also have a small team of in-house agency staff to ensure flexibility and cover when needed.
Why does this matter? It means we can maintain high standards of care for everyone we support, while ensuring all our carers are fully trained, supported, and familiar with our values and procedures.
As direct employees, we manage their pay, benefits, holiday entitlement, pension contributions, overtime, and travel expenses. Each carer is assigned a line manager and mentor, giving them guidance, support, and someone to turn to whenever needed.
This approach guarantees consistency, reliability, and high-quality care, whether you are supported by our direct carers or our trusted in-house agency team.
Our priority
All our care workers at Vernies Home Care undergo a formal interview to assess their experience and suitability for the role. We carry out an Enhanced DBS check and obtain two professional references before employment begins. We want to be able to establish their reasons for care, and those who meet all criteria's and have a true nature to care for others and compassion are successful.
- Character Reference
- Professional Reference Checks
- Skills/ Qualification verification
- DBS Check
- Education & Employment History
- Employment Eligibility
- Work Aptitude
- Care Experience
- Mandatory Training
- Competences
To ensure ongoing quality, our care workers are also subject to regular supervision and direct observation while delivering care.
Family-Led Care
At Vernies Home Care, strong family values are at the heart of everything we do, guiding how we deliver care and support to every client. Our carers love working with us because we prioritise a family-focused approach in all aspects of our service, ensuring compassion, respect, and personalised support are at the centre of every visit. From the dedication and professionalism of our office team to the warmth and attentiveness of our carers, we are always here to support you and your loved ones, providing reassurance and continuity of care. You can have complete peace of mind knowing that every carer has passed our rigorous selection and training processes, and is fully supported by our team, enabling them to deliver high-quality, consistent care that meets our exacting standards.
Duty of Care
Modern Slavery & Human Trafficking Policy
Vernies Staffing Social Care LTD is committed to preventing modern slavery, forced labour, and human trafficking in all aspects of our business and supply chains. We recognise our responsibility to act ethically and with integrity, ensuring that everyone we work with is treated fairly, respectfully, and lawfully. We have a zero-tolerance approach to modern slavery. All staff are recruited through robust and transparent recruitment processes, including identity checks, right-to-work verification, and fair pay in line with employment legislation. We do not tolerate any form of exploitation, coercion, or abuse. Our carers and staff are trained to recognise the signs of modern slavery and are encouraged to raise concerns immediately. Any concerns are taken seriously, investigated appropriately, and reported to relevant authorities where required. We work to ensure a safe, supportive environment for both our staff and the people we care for.
Duty of Care Policy
Vernies Staffing Social Care LTD has a legal and moral duty of care to protect the health, safety, and wellbeing of our service users, staff, and others affected by our services. We are committed to providing safe, effective, and person-centred care that meets individual needs and promotes wellbeing. Our carers are trained to deliver care in line with agreed care plans, risk assessments, and best practice guidelines. We take all reasonable steps to prevent harm, including safeguarding against abuse, managing risks appropriately, and responding promptly to concerns or incidents. We encourage open communication and ensure that concerns, complaints, or incidents are reported and addressed without delay. Where necessary, we work closely with families, healthcare professionals, and external agencies to ensure care is delivered safely and responsibly at all times.
FAQ'S
Q1: Who provides my care?
A: All of our carers are trained professionals, the majority directly employed by us, with a small in-house agency team to provide cover when needed. This ensures consistent, high-quality care at all times.
Q2: Are your carers fully trained?
A: Yes. Every carer completes a thorough induction and ongoing training program, covering personal care, safety, and specialised support, so you can be confident in the care you receive.
Q3: Can I have the same carer each time?
A: Wherever possible, we match you with the same carer or small team to provide continuity, trust, and familiarity.
Q4: How are your carers supported?
A: Each carer has a local care manager to provide guidance, support, and a point of contact for any concerns. This ensures they are fully supported and able to deliver the best care possible.
Q5: Are your carers safe and vetted?
A: Absolutely. All carers undergo full background checks, DBS clearance, and rigorous selection processes before they start, giving you peace of mind.
Q6: Do you use agency carers?
A: We do not use external agency staff. Our in-house agency carers are employed and trained by us ensuring they meet our standards and share our family-focused values.
Q7: What makes your carers different?
A: Our carers are compassionate, professional, and fully committed to delivering family-led, personalised care. Being directly employed means they are supported, motivated, and aligned with our high standards at every visit.